{
"id": "gid://shopify/Page/93268017372",
"title": "process-a-warraty",
"body": "",
"bodySummary": "",
"seo": {
"title": null,
"description": null
},
"path": "/storefront-exchange",
"onlineStoreUrl": "",
"handle": "exchange",
"metafields": {
"template": {
"name": "/newExchange"
},
"component": {
"channels": {
"submitBtn": "Submit",
"resetBtn": "Reset",
"all": "All",
"verifyOrderBtn": "Submit",
"quantity": "Quantity",
"seriesNo": "SN: (Usually on the packaging, bottom of the product)",
"uploadError": "upload fail",
"list": [
{
"channel": "dtc",
"channelTxt": "soundcore Store",
"orderPlaceholder": "Example: R0101011192190S",
"data": [
"info",
"orderId",
"address",
"details",
"orderFiles"
],
"uploadFilesTitle": "Upload Proof of Purchase (Maximum 10MB)"
},
{
"channel": "amazon",
"channelTxt": "Amazon",
"data": [
"amazon_sources",
"info",
"orderInput",
"address",
"details",
"orderFiles"
],
"show_order_id": true,
"uploadFilesTitle": "Upload Proof of Purchase (Maximum 10MB)",
"orderTips": "Proof of purchase is required to process a replacement warranty request. You can upload a screenshot or PDF of your order invoice using the \"Image\" upload tool at the bottom of this page. (You can enter 1234 in the Order Number field.)",
"sourceList": [
{
"id": "amazon_au",
"txt": "Amazon.com.au"
}
]
},
{
"channel": "ebay",
"channelTxt": "eBay",
"data": [
"info",
"orderFiles",
"orderInput",
"details",
"address"
],
"issueDetailsTitle": "Issue Details <span>Please describe the issue(s) you're experiencing.</span>",
"orderInput_tit": "Product Details",
"orderTips": "Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement)."
},
{
"channel": "Kogan",
"channelTxt": "Kogan",
"data": [
"info",
"orderFiles",
"orderInput",
"details",
"address"
],
"issueDetailsTitle": "Issue Details <span>Please describe the issue(s) you're experiencing.</span>",
"orderInput_tit": "Product Details",
"orderTips": "Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement)."
},
{
"channel": "other_channel",
"channelTxt": "Others",
"data": [
"others_sources",
"info",
"orderFiles",
"orderInput",
"details",
"address"
],
"issueDetailsTitle": "Issue Details <span>Please describe the issue(s) you're experiencing.</span>",
"orderInput_tit": "Product Details",
"uploadFilesTitle": "Order Details <br/><span>Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).</span><br/><span>Receipt must be clear and show the purchase date and product name</span>",
"orderTips": "Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement). <br/> Receipt must be clear and show the purchase date and product name",
"sourceList": [
{
"id": "Newegg.com",
"txt": "Newegg.com"
},
{
"id": "Wish.com",
"txt": "Wish.com"
},
{
"id": "Google Express",
"txt": "Google Express"
},
{
"id": "THE KROGER CO./FRED MEYER",
"txt": "THE KROGER CO./FRED MEYER"
}
]
}
],
"icon": "https://cdn.shopify.com/s/files/1/0517/6767/3016/files/1_ada1c66a-b4c3-4244-a60c-0b25200368f1.svg?v=1687852898",
"email": "Email Address",
"basicInformation": "Basic Information",
"emailConfirm": "Confirm Email Address",
"firstName": "First Name",
"lastName": "Last Name",
"orderTitle": "Order Verification",
"orderNumber": "Order Number",
"textDescription": "Describe the issue.",
"addressTitle": "Current Address",
"addressDesc": "(If applying for a replacement, we will arrange for it to be sent to this address.)",
"address1": "Address line 1",
"address1Tips": "Street name and building number",
"address2": "Address line 2 (optional)",
"address2Tips": "Floor or room number",
"country": "Country",
"state": "State/Territory",
"city": "City",
"zipCode": "Zip Code",
"phone": "Phone Number",
"issueDetails": "Issue Details ",
"uploadTitle": "Upload Proof of Purchase",
"uploadTips": "Supports pictures in PNG, JPG, and GIF formats, up to 10 MB.",
"orderInput": "ORDER #",
"productName": "Product Name",
"sku": "Model",
"example": "Example",
"countryList": [
{
"id": "6",
"txt": "Albania",
"code": "AL"
},
{
"id": "1",
"txt": "Andorra",
"code": "AD"
},
{
"id": "13",
"txt": "Australia",
"code": "AU"
},
{
"id": "16",
"txt": "Azərbaycan",
"code": "AZ"
},
{
"id": "20",
"txt": "Belgique",
"code": "BE"
},
{
"id": "17",
"txt": "Bosnia and Herzegovina",
"code": "BA"
},
{
"id": "38",
"txt": "Canada",
"code": "CA"
},
{
"id": "56",
"txt": "Česko",
"code": "CZ"
},
{
"id": "55",
"txt": "Cyprus",
"code": "CY"
},
{
"id": "59",
"txt": "Danmark",
"code": "DK"
},
{
"id": "57",
"txt": "Deutschland",
"code": "DE"
},
{
"id": "64",
"txt": "Eesti",
"code": "EE"
},
{
"id": "68",
"txt": "España",
"code": "ES"
},
{
"id": "75",
"txt": "France",
"code": "FR"
},
{
"id": "98",
"txt": "Hrvatska",
"code": "HR"
},
{
"id": "249",
"txt": "Ireland",
"code": "IE"
},
{
"id": "109",
"txt": "Ísland",
"code": "IS"
},
{
"id": "110",
"txt": "Italia",
"code": "IT"
},
{
"id": "135",
"txt": "Latvija",
"code": "LV"
},
{
"id": "133",
"txt": "Lietuva",
"code": "LT"
},
{
"id": "134",
"txt": "Luxembourg",
"code": "LU"
},
{
"id": "144",
"txt": "Macedonia",
"code": "MK"
},
{
"id": "100",
"txt": "Magyarország",
"code": "HU"
},
{
"id": "129",
"txt": "Liechtenstein",
"code": "LI"
},
{
"id": "153",
"txt": "Malta",
"code": "MT"
},
{
"id": "157",
"txt": "Mexico",
"code": "MX"
},
{
"id": "139",
"txt": "Moldova",
"code": "MD"
},
{
"id": "138",
"txt": "Monaco",
"code": "MC"
},
{
"id": "140",
"txt": "Montenegro",
"code": "ME"
},
{
"id": "166",
"txt": "Nederland",
"code": "NL"
},
{
"id": "167",
"txt": "Norge",
"code": "NO"
},
{
"id": "12",
"txt": "Österreich",
"code": "AT"
},
{
"id": "179",
"txt": "Polska",
"code": "PL"
},
{
"id": "183",
"txt": "Portugal",
"code": "PT"
},
{
"id": "188",
"txt": "România",
"code": "RO"
},
{
"id": "203",
"txt": "San Marino",
"code": "SM"
},
{
"id": "189",
"txt": "Serbia",
"code": "RS"
},
{
"id": "199",
"txt": "Slovenia",
"code": "SI"
},
{
"id": "201",
"txt": "Slovensko",
"code": "SK"
},
{
"id": "70",
"txt": "Suomi",
"code": "FI"
},
{
"id": "196",
"txt": "Sverige",
"code": "SE"
},
{
"id": "43",
"txt": "Switzerland",
"code": "CH"
},
{
"id": "224",
"txt": "Türkiye",
"code": "TR"
},
{
"id": "77",
"txt": "United Kingdom",
"code": "GB"
},
{
"id": "232",
"txt": "United States",
"code": "US"
},
{
"id": "235",
"txt": "Vatican City",
"code": "VA"
},
{
"id": "89",
"txt": "Ελλάδα",
"code": "GR"
},
{
"id": "36",
"txt": "Беларусь",
"code": "BY"
},
{
"id": "22",
"txt": "България",
"code": "BG"
},
{
"id": "125",
"txt": "Қазақстан",
"code": "KZ"
},
{
"id": "190",
"txt": "Россия",
"code": "RU"
},
{
"id": "229",
"txt": "Україна",
"code": "UA"
},
{
"id": "79",
"txt": "საქართველო",
"code": "GE"
},
{
"id": "114",
"txt": "日本",
"code": "JP"
}
],
"requestSuccess": "Request successful.",
"errorInfo": {
"fillDefective": "Please describe in more detail",
"fillPurchaseSite": "Please choose your Amazon purchase country website.",
"fillEmail": "Please enter your email address.",
"invalidEmail": "Please enter a valid email address (Example: name@domain.com).",
"fillConfirmEmail": "Please enter confirmed email.",
"emailConfirm": "Two email addresses didn't match. Try again.",
"fillFirstName": "Please enter your first name.",
"fillLastName": "Please enter your last name.",
"fillOrderNumber": "Please enter your order number.",
"amzOrderFormat": "Please note that your Amazon order ID must fit the following structure:<br class='l:hidden'/> 123-1234567-1234567",
"verifyOrderFirst": "Please verify your order first",
"fillProductName": "Please enter product name.",
"uploadImages": "Please upload your proof of purchase.",
"selectProduct": "Please select a product.",
"fillIssue": "Please enter issue details",
"captcha": "Please enter the captcha.",
"orderNumberFormat": "Please input correct order ID",
"fileFormat": "File format is not correct.",
"fileSize": "File size must not exceed 10Mb.",
"country": "Please choose your purchase country.",
"fillAddress1": "Please enter your address",
"messageLength": "Your input exceeds the maximum limit of 500 characters."
}
},
"txt": {
"notesTxt": "<dl><dt>Introduction</dt><dd><p id=\"holiday\"> Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at <a href=\"mailto:service@soundcore.com\">service@soundcore.com</a> with your order receipt for confirmation. </p><p>This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.</p><table><tbody><tr><td><strong>Item<strong></strong></strong></td><td><strong>Warranty Period<strong></strong></strong></td></tr><tr><td>Speaker</td><td>18 Months</td></tr><tr><td>Headphone</td><td>18 Months</td></tr></tbody></table></dd></dl><dl><dt class=\"act\">Claim Your Warranty</dt><dd class=\"more\"><p> <b>Order ID</b>: You can find this in the order history of the account the purchase was made through.</p><p> <b>Model Number</b>: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.</p><p> <b>SN</b>: The SN can be found on the main body of the product itself. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: FY529241.</p></dd></dl>",
"faqList": [
{
"question": "Holiday Returns Policy",
"answer": "Soundcore has an Extended Holiday Returns Policy for 2020. Orders delivered between October 1st and December 31st, 2020 will be returnable through January 31st, 2021."
},
{
"question": "30-Day Money-Back Guarantee for Any Reason",
"answer": "<p>Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Soundcore’s warehouse for inspection, the refund process will begin.</p><p style=\"padding-left:1em\">● Returns must include all accessories<br> ● Items must include original packaging<br> ● For non-quality related warranty claims, the buyer is responsible for shipping costs<br> ● For non-quality related warranty claims, Soundcore refunds the cost of purchasing the product itself<br> ● Returns may be rejected if product does not meet the above requirements </p><p><i>Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through Soundcore’s online stores, please contact retailers for refunds. For quality-related issues, please see below.</i></p>"
},
{
"question": "Warranty Claims for Quality-Related Issues",
"answer": "<p>All quality-related defects on items sold directly by Soundcore or Soundcore’s <a href=\"#authorizedresellers\">authorized resellers</a> are covered by an 18-month warranty, starting from the date of purchase.</p><p>Quality-related warranty claims on purchases made through Soundcore’s authorized distributors and retailers are handled through Soundcore.</p><p>For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.</p><p>Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.</p><p>Process:</p><p> </p><p style=\"padding-left:1em\">● Buyer must provide sufficient proof of purchase <br> ● Soundcore must document what happens when buyers troubleshoot the product<br> ● The defective item’s serial number and/or visible proof depicting the defect are required<br> ● It may be necessary to return the item for quality inspection </p> <p>Valid proof of purchase:</p><p> </p><p style=\"padding-left:1em\"> ● Order number from online purchases made through Soundcore or Soundcore’s <a href=\"#authorizedresellers\">authorized resellers</a><br> ● Sales invoice<br> ● Dated sales receipt from an authorized Soundcore reseller that shows a description of the product along with its price<br> </p><p><i> Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). </i></p><p><i> Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer. </i></p><p>Shipping costs must be covered by buyer in the following situations:</p><p style=\"padding-left:1em\"> ● Returning products for any reason other than a proven defect<br> ● Warranty claims on items taken outside the original country of purchase<br> ● Buyer’s accidental returns <br> ● Returning personal items<br> ● Returning items claimed to have defects but found by Soundcore quality control to be in working condition<br> ● Returning defective items using international shipping<br> ● Costs associated with unauthorized returns (any returns made outside of the approved warranty process) </p><p>Not Covered Under Warranty:</p><p style=\"padding-left:1em\"> ● Products without sufficient proof of purchase<br> ● Lost or stolen products<br> ● Items that have expired their warranty period<br> ● Non quality-related issues (after 30 days of purchase)<br> ● Free products<br> ● Repairs through 3rd parties<br> ● Damage from outside sources<br> ● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)<br> ● Purchases from illegitimate resource<br> </p><p>Soundcore is not liable for: </p><p style=\"padding-left:1em\"> ● Loss of data incurred from use of Soundcore products<br> ● Returning personal items sent to Soundcore </p><p id=\"authorizedresellers\"><i> When returning items with a prepaid shipping label provided by Soundcore, Soundcore takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Soundcore does not provide refunds for items damaged in transit for non-quality related warranty claims. </i></p>"
}
]
},
"_order": [
"channels",
"warrantyText",
"feedbackText"
],
"warrantyText": {
"title": "Process a Warranty",
"desc": "If your product has an issue during its warranty period or you have any questions about order shipments, please contact us via the feedback form below and let us know what we can do to help.",
"tipsBtn": "Warranty Information",
"modalTitle": "Maintenance work order instructions",
"modalContent": [
{
"title": "How it Works",
"desc": [
"Welcome to Anker’s self-service page for processing warranty requests and making inquiries. All Anker warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Anker purchase may have caused.",
"Please note this page is for purchases made through this website or the AnkerDirect store on sites such as eBay and Amazon. For purchases made through Anker’s authorized resellers, please contact them directly.",
"All products purchased from Anker come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on this chart. You can also verify the warranty period with our customer service team in the body of your message.",
"If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.",
"Thank you in advance for all of the information you provide; we know your time is valuable."
]
},
{
"title": "Claim Your Warranty",
"desc": [
"Order ID: You can find this in the order history of the account the purchase was made through.",
"Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.",
"SN: The SN can be found either on the main body of the product or on the charging cable that came with it. Look for the SN on a sticker, tag, or printed directly on the product itself. It typically consists of both digits and characters, for example, SN: AZDLXQ0B17301094 or FY123456.",
"Note: Before Anker can release a replacement, it may be necessary to return the defective item for quality inspection."
]
}
],
"needHelp": "Need Help?",
"contactUs": "Contact us",
"contactUsTitle": "Contact Us",
"learnMoreDesc": "Learn more about our contact information",
"learnMore": "learn more",
"liveChat": "Website Live Chat"
},
"feedbackText": {
"title": "Feedback",
"needHelp": "Need Help?",
"contactUs": "Contact us",
"contactUsTitle": "Contact Us",
"learnMoreDesc": "Learn more about our contact information",
"learnMore": "learn more",
"liveChat": "Website Live Chat"
}
}
}
}
